1. Introduction
Welcome to Kandré. By accessing or purchasing from our website, you agree to be bound by the terms and conditions outlined below.
These terms apply to all orders, products, and services provided by Kandré.
2. Products & Services
All products sold are made-to-order 3D printed items. Due to the nature of 3D printing:
- Slight variations in colour, texture, and finish may occur
- Product images are for illustration purposes only
3. Order Processing Time
- Orders are processed within 3–5 business days
- Production time may vary depending on order size and complexity
- You will be notified if there are any delays
4. Delivery Policy
- Delivery is handled via third-party courier services
- Estimated delivery time: 3–5 business days after dispatch
- Delivery times may vary depending on your location within South Africa
Please note:
- We are not responsible for delays caused by courier companies
- Customers will receive tracking details once orders are shipped
5. Shipping Costs
Shipping fees are calculated at checkout and depend on:
- Delivery location
- Parcel size and weight
- Delivery option selected
6. Refund & Returns Policy
A summary of our refund and returns policy is provided below. For full details, please refer to our Refund Policy page.
Non-Returnable Items
- Custom-made and personalised items cannot be returned or refunded unless defective
Eligible Returns
We will only accept returns or issue refunds if:
- The item is defective
- The item is damaged upon arrival
- You received the wrong item
To qualify:
- You must contact us within 48 hours of delivery
- Provide clear photos of the issue
7. Refund Process
If your refund is approved:
- Refunds will be processed within 5–7 business days
- Refunds will be issued via the original payment method
8. Cancellation Policy
- Orders may be cancelled within 12 hours of placement
- Once production has started, orders cannot be cancelled
9. Limitation of Liability
Kandré shall not be held liable for:
- Indirect or consequential damages
- Delays caused by third-party services
- Minor product variations inherent to 3D printing
10. Privacy & POPIA Compliance
Kandré is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
We collect and process personal information only for the purpose of:
- Processing and delivering your orders
- Communicating with you regarding your purchase
- Providing customer support
We will:
- Not sell or share your personal information with third parties for marketing purposes
- Only share necessary information with trusted service providers (e.g. couriers and payment processors)
- Take reasonable steps to protect your data from loss, misuse, or unauthorized access
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
To exercise these rights, please contact us using the details below.
11. Contact Information
For any queries, please contact us:
Email: admin@kandre.co.za
Phone: 075 201 8974
Location: South Africa
12. Changes to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page.
Last Updated: April 2026