At Kandré, all products are made-to-order 3D printed items. Because of this, we have a strict but fair refund policy.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalised products
- Items ordered in specific colours or configurations
Eligible Refunds & Returns
We will offer a refund, replacement, or store credit if:
- The item is defective
- The item arrives damaged
- You receive the incorrect item
Reporting an Issue
To request a refund or replacement:
- Contact us within 48 hours of delivery
- Email: admin@kandre.co.za
- or WhatsApp on 075 201 8974
- Include:
- Your order number
- Clear photos of the issue
Refund Process
If your request is approved:
- Refunds are processed within 5–7 business days
- Refunds will be issued via the original payment method
Cancellations
- Orders can be cancelled within 12 hours of placement
- After this, production may have started and cancellation is no longer possible
Contact
If you have any questions about this policy, please contact:
Email: admin@kandre.co.za
WhatsApp: 075 201 8974
Last Updated: April 2026